Bennett/Porter Sage MAS 90, Sage MAS 200 and
Sage MAS 500 Support Services
Bennett/Porter was founded on the basis of excellence in customer service. We
work with you, your CPA and hardware vendor to tailor your system to your
requirements. In addition, we provide the services detailed below.
Support Contact Info
Phone: (503) 620-3484
Fax: (503) 620-2765
Email: support@benpor.com
Telephone Support
When you need a backup technical department, we can provide telephone
support. Our normal support hours are Monday through Friday 8:30AM to 5:00PM,
but special support hours can be arranged during critical customer conversions
or project events.
When you call our offices, a real person answers the phone and makes sure that
the support call is properly expedited. Even more importantly, all support calls
are tracked with detailed notes so that any technician you speak with is fully
informed and can provide seamless continuity on any issue previously raised.
Likewise, these detailed records help us keep customers abreast of progress when
solutions require further study. Our goal is always to keep you fully in the
loop.
Internet Support
Sometimes questions cannot be answered over the phone. That's why we
provide a secure web based screen sharing solution called desktop streaming.
With desktop streaming we can remotely view and control clients computers to
assist you better. Our support technicians can tell you more.
To use desktop streaming click here.
Database Support
Periodically there are program updates that our clients can download.
Clients need to register to have access to this resource.
Get Training
Because we understand how important a well-trained staff is to your
business, we offer extensive training in all the important areas. We are
committed to client education and offers periodic training and refresher courses
designed to help you get the most from your software investment. Take advantage
of our learning opportunities to:
• Discover valuable shortcuts, enabling you to better utilize your time
• Become self-sufficient in using and maintaining Sage MAS 90
• Learn to train others and give expert advice and practical hints
• Have the added benefit of working with your peers while training
• Receive a certificate of completion and Continuing Professional Education
(CPE) credits