Bennett/Porter Sage MAS 90, Sage MAS 200 and
Sage MAS 500 Support Services
Bennett/Porter was founded on the
basis of excellence in customer service. We
work with you, your CPA and hardware vendor to
tailor your system to your requirements. In
addition, we provide the services detailed
below.
Support Contact Info
Phone: (503) 620-3484
Fax: (503) 620-2765
Email: support@benpor.com
Telephone Support
When you need a backup technical department, we can provide telephone
support. Our normal support hours are Monday through
Friday 8:30AM to 5:00PM, but special support hours can be arranged
during
critical customer conversions or project events.
When you call our offices, a real person answers
the phone and makes sure that the support call
is properly expedited. Even more importantly, all
support calls are tracked with detailed notes so
that any technician you speak with is fully informed
and can provide seamless continuity on any issue
previously raised. Likewise, these detailed records
help us keep customers abreast of progress when
solutions require further study. Our goal is always
to keep you fully in the loop.
Internet Support
Sometimes questions cannot be answered over the phone. That's
why we provide a secure web based screen sharing
solution called desktop streaming. With desktop
streaming we can remotely view and
control clients computers to assist you better.
Our support technicians can tell you more.
To use desktop streaming click here.
Database Support
Periodically there are program updates that
our clients can download. Clients need to register
to have access to this resource.
Get Training
Because we understand how important a well-trained
staff is to your business, we offer extensive
training in all the important areas. We are committed
to client education and offers periodic training
and refresher courses designed to help you get
the most from your software investment. Take
advantage of our learning opportunities to:
• Discover valuable shortcuts, enabling
you to better utilize your time
• Become self-sufficient in using and maintaining Sage MAS 90
• Learn to train others and give expert advice and practical hints
• Have the added benefit of working with your peers while training
• Receive a certificate of completion and Continuing Professional Education
(CPE) credits |